International Delivery and Postage
1. We deliver to most addresses in the world.
2. We do NOT deliver to PO Boxes and military addresses (including APO and DPO).
3. All orders outside of Hong Kong are shipped by AIR via Hong Kong Post
4. We aim to ship all confirmed orders received within 5 working days.
5. Your will receive shipping details of your parcel after it has been shipped, with tracking number for online tracking.
6. Postage is calculated according to destination and weight, and in accordance with the rate set out by Hong Kong Post.
International Shipping Policy
We can ship to most addresses in the world but please note our shipping policy below:
1. All orders outside of Hong Kong are shipped by AIR via Hong Kong Post.
2. Please provide detailed delivery address and contact telephone number. A Post Office Box is not an acceptable shipment address.
3. If a shipment cannot be delivered and is returned to us by Hong Kong Post, we will handle it as an “undeliverable order”. Common causes for “undeliverable orders” are incorrect address, address with insufficient detail, refusal of delivery by the recipient, failed delivery attempt, etc.
4. For an “undeliverable order”, we will issue a refund to you after deducting the shipping charges and an “undeliverable order handling charge” (which is equal to 15% of the total value of the “undeliverable order”). We will not be able to re-ship an “undeliverable order” but will welcome new orders to be submitted using our website.
5. We target to ship out within 5 days upon receipt of a Confirmed Order. We will inform you immediately by email after the order has been shipped.
6. We are not able to guarantee the delivery time as it is out of our control. Common factors that make delivery time longer are customs inspection and formalities, delivery made during holiday seasons, such as Thanksgiving, Christmas, New Year, etc.
7. If your country levy import duties and taxes, you will need to pay them. Similarly, if there are customs clearance charges, you will also need to pay them.
Delivery within HK
1. Books are delivered within HK by local courier services.
2. Free delivery for Hong Kong addresses. A Packing & Handling charge of HK$45 applied to all orders.
3. Additional service charge will be required for shipments delivered to Non-industrial / Non-commercial locations / Hong Kong’s Remote Areas. Charge shall be paid directly to courier service upon delivery. For details, please click here
4. 我們會竭力於訂單確認後 5 個工作天內將書籍寄出。