購物協助
Shopping Help
Placing an Order

1. Browse through our Shop. Find your books and “add to shopping cart” .

2. Once you finished shopping, indicate the COUNTRY of your destination. Postage will be calculated and the total amount will be displayed.

3. Click “Proceed to check out”, and fill in billing and shipping details.

4. Click “Proceed to Paypal”.  You will be re-directed to secured online payment.

5. Once payment is received, you will receive an order confirmation by email. Your order will be shipped within 5 working days upon confirmation of order.

6. Once your order has been dispatched, you will receive tracking details of your parcel with which you will be able to track the delivery status online.

7. If you encounter any difficulties, please contact us.


 

FAQ
Payment and Security

Q: Are my credit/debit card details secure?

A: We use Paypal as the payment processor for credit card payments. It is secure and convenient.

 

Q: Can I pay without paypal account?

A: Sure! It is possible to pay with a credit card through the PayPal payment gateway without creating a PayPal account.

 

Q: Can I change my payment method?

A: We currently accept only credit card payment.

 

Q: Can I change my billing details?

A: If you need to change the billing details, please contact us by email (admin@sagebooks.hk) or phone (+852-35291243) within 24 hours of order confirmation.

Shipping & Delivery

Q: Can the items be shipped to another region or country?

A: Yes. All items can be shipped to over 100 countries worldwide.

 

Q: How is the shipping rate for my order calculated?

A: Upon completing all steps in the buying process, please select the delivery destination at “shopping cart” page and enter your COUNTRY. The system will automatically calculate the shipping rates and display the total amount of your order.

 

Q: When will my order be dispatched?

A: Once you’ve placed an order, you will receive an order confirmation email to confirm your order details. Your order will be dispatched within 5 business days upon order confirmation.

 

Q: What time will my order be delivered?

A: Once your parcel has been dispatched, you will receive a shipment notification email with carrier and tracking information. You can always visit the carrier’s website to track your shipping status.

 

Q: Is there any shipping restrictions?

A: We do not ship to P.O Box and military addresses (including APO and DPO).

For Hong Kong local addresses, there will be additional service charge for deliveries to Non-industrial or non-commercial locations and Hong Kong’s Remote Areas. Such additional charges are to be paid directly to courier service upon delivery. For details, please check: http://bit.ly/2LWERCR

Returns & Exchange

Q: Can I exchange or return the products if it is defected?

A: Yes. Items can be exchanged for reasons of printing, binding and other original defects.

Request for exchange must be made by phone or email or in person within 7 days after sale or delivery. No request for exchange of goods made after the said period will be accepted.

Customer must provide original invoice or receipt when requesting for exchange of goods.

We do not accept any return requests.

Further Inquiry

Please contact us for any further inquiry.


 

如何訂購書籍

1. 瀏覽思展網上書目,將圖書加入「購物車」。

2. 完成所有選購流程後,於購物車頁面設定收件地區 (國家)。系統將自動計算郵費,並顯示總金額。

3. 點撃「Proceed to checkout」。系統會轉至結帳頁面。請按指示填妥訂購者及收件人資料。

4. 點擊「Process to Paypal」,並按指示完成付款程序。

5. 付款一經確認,您會收到電子訂單確認書。圖書將於訂單確認後 5 個工作天內寄出。

6. 郵包寄出後,我們將以電郵通知郵遞詳情,包括郵包的網上追蹤編號,以便隨時可跟進郵包送遞情況。

7. 如有任何疑問,請隨時聯繫我們


 

FAQ
付款及安全性

Q: 我的信用卡資料是否安全?

A: 所有信用卡付款程序將會經由Paypal系統處理,這是一個安全快捷的付款系統,請安心使用。

 

Q: 沒有Paypal帳戶能進行付款嗎?

A: 可以的,只要擁有信用卡就可以了。通過Paypal系統,按頁面指示填寫資料,就能進行付款程序。

 

Q: 除了信用卡外,可以其他付款方式嗎?

A: 很抱歉,我們暫時未能提供其他付款方式。

 

Q: 可以更改我的訂單資料嗎?

A: 如需更改訂單資料,請在訂單確認後24小時內透過電郵(admin@sagebooks.hk)或電話(+852-35291243)聯絡我們。

郵寄及寄送方式

Q: 外國能寄送嗎?

A: 當然可以,所有圖書均能寄送到全球各地。

 

Q: 怎麼查詢我的運費?

A: 當您完成所有選購流程,點擊右上角的購物籃圖示,可在購物車頁面上設定收件國家。系統將自動計算郵費,並顯示購買總金額。

 

Q: 什麼時候會發貨?

A: 確認訂購後,您將會收到付款確認電郵。圖書將於訂單確認後 5 個工作天內寄出。

 

Q: 用哪家快遞寄送?什麼時候會送達?

A: 準備發貨時,我們將會向您發出郵寄通知電郵,裡面包括郵件編號及快遞供應商資料。您可以到快遞供應商網站查詢郵遞進度。

 

Q: 有郵遞限制嗎?

A: 郵政信箱及軍隊地址(包括APO和DPO地址)將不安排寄送服務。

寄送到香港非工商大廈或偏遠地區,快遞供應商會收取附加費用,詳情請參閱: http://bit.ly/2LWERCR

更換或退貨

Q: 如圖書不完整,能進行更換或退貨嗎?

A: 如圖書出現不完整狀況(例如印刷、損壞或其他原生狀況),可以進行更換。

如要提出相關要求,請在收到圖書後的7個工作天內,以電郵(admin@sagebooks.hk)或電話(+852-35291243)聯絡我們。顧客必須提供收據副本。

售出圖書只能更換,不能退款。

其他查詢

按此進行查詢。